Service Level Agreement (SLA)
Effective Date: 01- August – 2025
Company Name: Cuboxy Technologies Pvt. Ltd.
Website: https://www.cuboxy.com
Support Email: support@cuboxy.com
Alternate Email: hicuboxy@gmail.com
WhatsApp : +91 9090707037
1. Uptime Objective
We aim to provide 99.9% monthly uptime across all shared hosting servers. This includes
server-level uptime, excluding third-party applications and user-side issues.
2. No Compensation Clause
While we strive for consistent performance, no credits, refunds, or compensations are
offered for downtime or SLA breaches.
3. Exclusions
Uptime does not cover:
• Scheduled maintenance (24-hour notice provided)
• DNS/domain-level issues
• External disruptions (e.g., DDoS, force majeure)
• Misuse, plugin errors, or overuse of server resources
4. Support Commitments
• Standard issues: 6–12 business hours
• Critical outages: 1–2 hours (priority handling)
5. Data & Backup Disclaimer
• Backups are offered as a courtesy, not a guarantee.
• Customers are advised to take their own regular backups.
• Post-expiry, backups may not be available.
• After 90 days of non-renewal, data will be permanently deleted.